Engineering Leader
I build diverse, engaged engineering teams, and they deliver.
Most recently I was Director of Engineering for Customer Agent at HubSpot. I led it from its first team in 2023 to a product used by more than 10,000 businesses, with automated resolution improving from about 20% at launch to 72%. Along the way, I built and reshaped an org that grew to about 50 engineers, partnering closely with Product and Design.
I’m looking for my next engineering leadership role on a team building products people trust.
Greater BostonOpen to remote (US), hybrid or on-site in Boston.
Every two weeks I wrote reflections for my whole product group on what was happening at HubSpot and what it meant for us. I keep conversations in public channels so everyone gets heard. My talk on psychological safety became part of HubSpot’s new-hire onboarding.
I built a gender-balanced org through intentional hiring, and hired people who don’t fit the usual mold, including a Hack Diversity intern I sponsored through to a full-time role and a parent returning to work after a career break.
I sponsored 7 promotions in 2025 and coached four leads into Engineering Manager roles in 2026. The group ran without me for a month while I was on sabbatical.
Clear expectations, direct feedback, and honest conversations when things aren’t working. We ship in small, iterative milestones.
Led about 40 engineers in mission-based teams building Customer Agent, setting direction together with Product and Design. Live Chat and Voice joined the group in 2026. I still ship production code: that year, I spent three weeks embedded with the Customer Agent Quality team, working with AI coding tools and sharing what I learned with the org.
Grew the group from about 30 to 50 engineers in 2024 with only 3 departures, refocused it to about 30 around Customer Agent, then rebuilt it to about 40. Aligned engineering, product and finance on an auditable definition of a billable resolution for Customer Agent’s move to outcome-based pricing. Led the org through a Code Orange quality push that cut email churn from 41% to 22%, and its 7 launches for Spring Spotlight 2024, including the AI chatbot.
Led up to four Live Chat and Self Service teams while acting as tech lead and writing production code. Led the year-long, cross-group build of Customer Portal, the top-requested feature on HubSpot’s Ideas Forum, which launched in the 2022 Service Hub relaunch.
Led and mentored a studio of about 30 people while still coding, and led hiring and new client work. Advised and built for client teams including Indigo AG, Adobe and Berklee College of Music.
Built client products in Rails, Ember, React and Scala with test-driven development and pair programming.
Self-taught developer; built the Rails app that ran a medical-transportation business.
I’ve spoken at HubSpot’s EPIC Week every year from 2020–2025, including a career-paths panel in 2022 and “Parents in HubSpot” in 2024.
“Matt is probably the most proactively caring, human, and impactful manager I’ve worked for in my almost-20-year career.”
I spent 11 years writing production code day to day, the last few while leading teams, and some of what I learned ended up in writing.
I live in Greater Boston with my wife, our two kids, a dog and two cats. We love playing games of every kind: sports, video games and board games. I grew up in England and love living in Massachusetts. I coach my son’s soccer team and play rec volleyball.
If you’re building an engineering org that people want to be part of, I’d love to hear about it.
Greater BostonOpen to remote (US), hybrid or on-site in Boston.